My Game Is Crashing On My PS5®, PS4®, XB1, Xbox Series X|S, or Nintendo Switch

PlayStation®5

1. Navigate to the game in your Games Hub.
2. Press the Options button on your wireless controller after highlighting the game
3. Select Delete
4. After confirming the deletion and allowing the process to complete reinsert the game disc to reinstall the game (if a physical copy of the game) or visit your Game Library and select the game to download the game again (if a digital copy of the game).

PlayStation®4

1. Navigate to the game on your dashboard or games library
2. Press the Options button on your wireless controller after highlighting the game
3. Select Delete
4. After confirming the deletion and allowing the process to complete reinsert the game disc to reinstall the game (if a physical copy of the game) or visit your game library and select the game to download the game again (if a digital copy of the game).

Xbox One and Xbox Series X|S

1. Press the Xbox button on your controller to open the guide.
2. From that menu, select "My Games and Apps" and then select "See all".
3. Select the Games tab.
4. Highlight your game and press the Menu button on your controller (the button with 3 lines on it) and then select the "Uninstall" option.
5. After confirming the uninstall and allowing the process to complete, reinsert the game disc to reinstall the game (if a physical copy of the game) or visit "My Games and Apps" then the "Games tab" and select the game. To download the game again (if a digital copy of the game), press the Menu button and then select "Install".

Nintendo Switch

If your Nintendo Switch game is crashing, we recommend powering down your system entirely before restarting it and launching the game again.

This is different from putting your system into Sleep Mode, which is the default behavior of the Nintendo Switch.

To turn your system off entirely:

1. Press and hold the POWER button at the top of your system, near the volume controls, for at least three seconds
2. Select "Power Options" from the menu that appears
3. Select "Turn Off"

After allowing the system to turn off for ~30 seconds, please try turning it back on using the POWER button before attempting to play the game again.

If the issue persists after reinstalling Hogwarts Legacy, we suggest checking to see if there are similar reports on our Hogwarts Legacy bug reporting website at: https://go.wbgames.com/HLBugReport

If you find a bug entry that matches your issue, we encourage voting on that issue and adding any screenshots, videos, or any details you think might help with reproducing it. 

If there isn't an entry that matches your issue, please create a new bug report through the bug website. You can also check out the bug site FAQ to learn more: here

If you need direct assistance from a Customer Service agent with your issue, please click here to submit a help request, and an agent will do their best to assist you.